# From business process to working software. [Custom software, integrations & process analysis | sClouds](https://sclouds.be/en/what-do-we-do) We first investigate where your work gets stuck. Then we develop custom software and connect the applications you already have, building on what already works. ## Custom software and portals We develop applications for customers, employees and partners: portals, management environments and internal tools. With shared data, clear statuses, access permissions and the checks your organisation needs. - B2B customer portals - Case and order management - Scheduling and approvals [Explore a B2B customer portal](https://sclouds.be/en/cases#klantenportaal) ## Connect systems and automate work Let existing applications exchange data and carry out recurring steps. We use a standard connector where one exists and build one where it does not, with visibility of processing and exceptions. AI helps where information needs to be recognised first. - API integrations - Data quality and synchronisation - Documents and background jobs [Explore a connected workflow](https://sclouds.be/en/cases#aanvraagverwerking) ## Analyse and improve processes We map the steps, handovers and bottlenecks with the people doing the work, and check what your current software can already do. Sometimes the quickest win is setting up what you already have more effectively. - Process analysis - Configuring packages - Priorities and feasibility [Explore our approach](https://sclouds.be/en/what-do-we-do#aanpak) ## Different processes. A focused solution. From an order to a case or notification, our projects support different steps in an organisation. These examples show what we have built and where a similar approach could help. ### Let business customers place their orders A B2B portal with company details, a catalogue, quantity pricing and order history. The internal management environment tracks the same orders. Applicable to: wholesalers, suppliers and businesses that want customers or partners to submit structured information. [Let business customers place their orders](https://sclouds.be/en/what-do-we-do#toepassing-klantenportalen) [Read the case study](https://sclouds.be/en/cases#klantenportaal) ### Requests from intake to follow-up Online requests are retrieved, checked and passed to the administration system. Processing statuses and notifications help employees take the next step. Applicable to: service businesses handling customer requests, case intake or follow-up across multiple branches. [Requests from intake to follow-up](https://sclouds.be/en/what-do-we-do#toepassing-aanvragen) [Read the case study](https://sclouds.be/en/cases#aanvraagverwerking) ### Synchronise data between applications An API integration exchanges data between systems without a standard connection. Duplicate checks, resumable processing and usage limits are part of the same flow. Applicable to: sales, customer management and administration teams working in different software packages. [Synchronise data between applications](https://sclouds.be/en/what-do-we-do#toepassing-systeemkoppelingen) [Read the case study](https://sclouds.be/en/cases#duploc) ### Administration, scheduling and approvals A central backend connects data, roles and business rules. Changes go through checks and approvals, with background jobs handling follow-up. Applicable to: organisations with shared case records, work schedules, multiple user roles or internal approval procedures. [Administration, scheduling and approvals](https://sclouds.be/en/what-do-we-do#toepassing-planning) [Read the case study](https://sclouds.be/en/cases#obtf) ### Process order details from documents AI extracts data from PDF orders. The application matches customers and products, checks business rules and refers exceptions to an employee. Applicable to: sales administration teams receiving orders in different document formats. [Process order details from documents](https://sclouds.be/en/what-do-we-do#toepassing-documentverwerking) [Read the case study](https://sclouds.be/en/cases#orderverwerking) ### Let AI propose the production schedule Orders, delivery dates, machine capacity and available staff become a daily schedule that completes orders as early as possible. The planner reviews and confirms the proposal. Applicable to: manufacturers and workshops that spread orders across machines and people. [Let AI propose the production schedule](https://sclouds.be/en/what-do-we-do#toepassing-productieplanning) [Read the case study](https://sclouds.be/en/cases#productieplanning) ### Validate address files An application reads address files and checks them in batches through an external validation service. The output keeps original and validated fields alongside statuses and error messages. Applicable to: preparing customer records for an import, data migration or mailing. [Validate address files](https://sclouds.be/en/what-do-we-do#toepassing-adresvalidatie) ### Collect external case documents An integration retrieves project information and related documents from an external portal. A queue handles downloads; files are stored by case and incomplete downloads are submitted again. Applicable to: construction, property or technical services teams bringing external project information together. [Collect external case documents](https://sclouds.be/en/what-do-we-do#toepassing-dossierdocumenten) ### Bring information sources into one overview A read API and frontend combine stored entries from multiple RSS feeds. Source selection, visibility and date determine which entries appear in each overview. Applicable to: a central view of industry news, supplier updates or professional information. Automated collection and AI summaries are possible extensions. [Bring information sources into one overview](https://sclouds.be/en/what-do-we-do#toepassing-informatieoverzicht) ### Send targeted notifications in the background A backend selects recipients by category and sends push notifications in batches. Deliveries are recorded and certain failures retried; email has a separate processing flow. Applicable to: service updates, status notifications and communication with employees or customers. [Send targeted notifications in the background](https://sclouds.be/en/what-do-we-do#toepassing-notificaties) ## From first insight to everyday use. ### Understand the process We follow an actual order, request or case through your organisation. With your team, we examine handovers, duplicate entry, checks and recurring exceptions. You get a shared overview of the steps, systems involved and bottlenecks. ### Define the improvement We compare changes to working practices, capabilities in your current software, existing solutions and custom development. We discuss effort, dependencies and recurring costs. You get a scoped plan with priorities, budget agreements and criteria for assessing the improvement. ### Build and test We build and connect in manageable steps. Your team tries the solution with familiar situations, including missing information, errors and exceptions. You get a tested application and clear agreements about processing, access and management. ### Introduce and follow up We support the transition and establish how users and administrators can work with the solution. After introduction, we review the agreed criteria and any adjustments needed. You get guidance and documentation, with agreements about support, maintenance and further improvement. ## From everyday challenges to working applications. ### B2B customer portal Business orders, connected to administration. For a wholesaler with regular business customers, we build a customer portal where those customers manage their details and place orders. A separate management environment connects those orders to the team’s day-to-day follow-up. [Read the case study](https://sclouds.be/en/cases#klantenportaal) ### Order processing From an order by email to a usable order proposal. For a wholesaler’s sales administration team, we build an application that extracts order data from PDFs, matches it to the right customer and products and prepares it for the existing order system. [Read the case study](https://sclouds.be/en/cases#orderverwerking) ### Requests & administration From online request to checked processing. At a service organisation, we connect online requests to the underlying administration. The application checks data, records processing results and supports follow-up by the employees and branches involved. [Read the case study](https://sclouds.be/en/cases#aanvraagverwerking) ## AI where it helps your process. Recognising order details, comparing documents or finding information: AI can handle or prepare a step in your workflow. We first establish what the task requires and which checks it needs. [Explore AI in your workflow](https://sclouds.be/en/ai) ## What would you like to know first? ### Do you always build custom software? No. We first look at what your current applications already support and whether a good existing solution is available. Sometimes a configuration change, a standard connector or a clearer working agreement is enough. We develop custom software where existing software falls short. ### When should an SME choose custom software? When existing packages do not support your workflow well enough, or when your team loses time moving between systems. Sometimes an integration is enough; sometimes a separate application is needed, shaped around the way you work. ### Can we start with a single process? Yes. We agree on one useful improvement, such as processing orders or transferring customer records. This keeps the initial investment, dependencies and impact on your team manageable. ### How do you assess whether automation is worth the investment? We look at how often work repeats, the time spent processing and correcting it, and where errors arise. We compare that with development, usage and maintenance costs. We agree in advance on how to assess the improvement. ### Will our current software packages need to be replaced? We build on what is useful. An API, file export or controlled import may connect your systems. We first investigate the available access and its limitations, then decide on the solution. ## Which process would you like to improve? Tell us where information, time or visibility gets lost. Together, we identify a first step that helps your team. [Discuss your workflow](https://sclouds.be/en/contact-us) ## Contact [info@sclouds.be](mailto:info@sclouds.be) [+32 497 28 22 26](tel:+32497282226) Kerkstraat 121C 3850 Nieuwerkerken Belgium [LinkedIn](https://www.linkedin.com/company/sclouds) [Facebook](https://facebook.com/scloudsbe)